Frequently Asked Questions
What credit cards do you accept?
Are my tickets tax-deductible?
Yes, your donation is tax-deductible to the fullest extent of the law. Please feel free to use your emailed ticket confirmation as your donation receipt for your tax records.
How will I receive my tickets?
Your tickets will be sent to the email address specified during the order. The drawing will be conducted electronically. The amount of ticket numbers you receive correspond to which donation package you select. For example, if you select "1 Ticket for $10" you will receive one ticket number; if you select "5 Tickets for $40" you will receive five ticket numbers. The system will automatically send you an email confirming your donation and ticket number(s), so please be sure to enter your email address correctly!
I did not receive an email about my tickets, what should I do?
If you have not received an email confirming your entry after 24 hours of ordering, please check your spam or junk mail folder. If you are unsuccessful in finding your email, please use the "Contact Us" page on our website to request additional assistance at any time, or call us at (727) 781-0066 Monday through Thursday from 9:00 AM to 5:30 PM EST and Friday from 9:00 AM to 4:30 PM EST.
The website indicates "No purchase necessary." How do I obtain an entry without purchase?
The procedures for entry without donation are described in the Official Rules under the heading "HOW TO ENTER."
What is your ticket refund policy?
All requests for refunds on credit card orders will be honored for the duration of the campaign. Use the Contact Us page on our website, or call us at (727) 781-0066 Monday through Thursday from 9:00 AM to 5:30 PM EST and Friday from 9:00 AM to 4:30 PM EST to request a refund. You'll receive an email confirmation of the credit card refund and your entry will be canceled promptly. Refunds will not be granted for tickets after the entry deadline September 12, 2014.
Can I pay by check and mail in my entry?
Yes you can! There is a printable entry form on our website. Go to the Get Tickets page and click the link in the left hand corner "Mail In Entry Form." Simply complete the form and mail with your check or money order to the address on the form (you may also use this form to pay by credit card). Be sure to make your check payable to "Healing Heroes Network."
When is the deadline to enter?
The deadline to enter is 11:59pm EST on September 12, 2014, and the drawing will be held the following week.
How are the prizes being awarded?
The winners will be selected in a random drawing by a third party accounting firm. Three drawings will take place to award the three motorcycles from all eligible entries. Once a winner of a drawing is selected, the winning ticket number will be removed for all subsequent drawings.
How will the winners be notified?
We will notify the lucky winners using the contact information provided in the entry form (phone number, email, mobile phone, address). Please make sure to enter your information correctly so you can be contacted in case you win!
When and how are the winners announced?
The winner will be announced September 25, 2014. We will post the winner's name and ticket number on our website, Facebook, and by email to our supporters.
Do I get any physical tickets?
Once you place an order, you will receive an email confirmation. Your email confirmation serves as your receipt and includes your ticket numbers. We do not issue physical tickets. As a non-profit organization, confirmation is sent via email to help keep our expenses to a minimum.
Is my entry secure?
Please be assured that our site is secured, and our credit card transactions are processed through the "Authorize.Net" system (you may click on the "Authorize.Net" link at the bottom of each page for more details), or through a PayPal account. Harleys for Heroes never stores any credit card information.
Can I order for another person?
Yes, you may order for another person. Please enter the billing information under where it says "BILLING ADDRESS." Under the heading "SHIPPING ADDRESS," please enter the information of the person you are ordering for.
However, when ordering, the email tickets and confirmation will be sent to YOUR email. At this point, you are free to simply forward the email confirmation to your friend or present the receipt as a gift at your convenience.
Is there a limit or cap to the number of tickets being sold?
There is no limit or cap on tickets for the drawing.
What are your sizes like?
Our clothes tend to range from Small - 5XL, depending on availability. For measurements of shirt dimensions, please see our size charts on product description pages for more information.
How much is shipping?
Shipping starts at $4.95 for one item, with price breaks for multiple item orders.
Can promo codes be used with merchandise orders?
No, promo codes can only be used with ticket orders.
Is your stuff made in the USA?
Our shirts are screen-printed in Lubbock, Texas. Our first launch of T-shirts is the Gildan brand, a leading supplier of blank active wear for finishing to other companies, with manufacturing facilities in Central America and the Caribbean. As a non-profit, our intent is to keep our expenses down to maximize resources for our service members, but we are in the process of researching other options made entirely in the USA.
Can I purchase merchandise over the phone or by mail?
At this time we are unable to take mail orders for merchandise, but we will be happy to take orders over the phone. Please feel free to call us at (727) 781-0066 Monday-Friday between 9am-4:30pm EST.
Is your questions not posted here? Please feel free to Contact Us for more information.